Support Services
You've got questions... We have solutions...
Useful Links
AppRiver Control Panel -
http://cp.appriver.com
Cisco Support and Documentation -
http://www.cisco.com/cisco/web/support/index.html
Dell Support -
http://support.dell.com
Domain Tools -
http://www.domaintools.com
ESET Antivirus - http://www.eset.com
GoDaddy -
http://www.godaddy.com
HP Support -
http://support.hp.com
LogMeIn -
http://www.logmein.com
MX Toolbox -
http://www.mxtoolbox.com
Microsoft Security Essentials -
http://www.microsoft.com/Security_Essentials/
Network Solutions -
http://www.networksolutions.com
Norton Viruses & Risks -
http://us.norton.com/security_response/index.jsp
Speakeasy
SpeedTest -
http://www.speakeasy.net/speedtest/
Systemax Support -
http://www.supportforyourpc.com
Trend Micro HouseCall
-
http://housecall.trendmicro.com
Web Hosting Control Panel -
http://www.websitesettings.com
Windows
Update -
http://windowsupdate.microsoft.com
Types of Support Available
-
Onsite Support
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In-Shop Repair
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Remote Online Technical Assistance
-
Telephone Support
Support Policies
Our standard support policies require a minimum one-hour charge for all onsite support and repairs that are performed by Bienville Technology.
After the initial hour, billing will be in 1/2-hour increments. All support provided in our shop or using our remote assitance tool will be billed a minimum 1/2-hour, and then in 1/2-hour increments after that.
After-hour, holiday, and weekend support is available to all of our clients. Support and technical assitance provided outside our normal support hours will be billed at one and a half times our normal hourly rate, with a one-hour minimum charge for all incidents.
Normal Support Hours
Our normal support hours are Monday thru
Friday, 8:30 a.m. to 4:30 p.m. CST. We realize that not all problems
occur within our standard support hours. We are here to help
24 hours as day, our office phone is always live answered by an
operator who can connect you with the on call technician if necessary.
How to Contact
Support
Telephone: (251) 445-4430
E-mail:
client.support@mybienville.com
