Support Services
:.: On Site Support :.:
To meet the needs of our clients we gladly provide on‐site support within the Mobile metro area. Because on‐site support is the most efficient way to train your staff or resolve any issue your may have, it has become our most popular support option. Typically for a normal support incident we can be onsite within 24 hours. For critical emergencies we offer a three (3) hour response time.
:.: In Shop Support :.:
If you choose, we will be happy to work on your equipment in our shop located in Mobile, Alabama. Sometime though, this is not feasible and therefore we provide both on site and online support options to our clients. Feel free to drop your equipment off for service at our shop, or call us and we can schedule a pickup.
:.: Online Support :.:
Using the latest in web based software; Bienville Technology can remotely service your PC or company network using a simple web browser. Our team of system specialists can setup an online support for a single incident or we can configure your systems with 24/7/365 access so that we can provide a total technology based management solution.
:.: Support Agreements :.:
We offer customized support agreements on a client‐by‐client basis. Some examples of support agreements we are offer include:
‐ Pre‐paid or banked support time
‐ Monthly flat fee support agreements
‐ Total network management support agreements
‐ Software maintenance agreements
:.: Support Hours :.:
Our normal support hours are Monday thru Friday, 8:30 AM to 5:30 PM. We know that not all problems or issues can be resolved during these hours and are happy to provide our client’s with after hours support, though additional charges may apply.
:.: Contact Support :.:
For immediate support please call our office at 251.445‐4430 or toll‐free 1.800.530.1529. You may also e‐mail our client support department at office@bienvilletech.com or complete the contact form on the Contact Us page of the website.
:.: On Site Support :.:
To meet the needs of our clients we gladly provide on‐site support within the Mobile metro area. Because on‐site support is the most efficient way to train your staff or resolve any issue your may have, it has become our most popular support option. Typically for a normal support incident we can be onsite within 24 hours. For critical emergencies we offer a three (3) hour response time.
:.: In Shop Support :.:
If you choose, we will be happy to work on your equipment in our shop located in Mobile, Alabama. Sometime though, this is not feasible and therefore we provide both on site and online support options to our clients. Feel free to drop your equipment off for service at our shop, or call us and we can schedule a pickup.
:.: Online Support :.:
Using the latest in web based software; Bienville Technology can remotely service your PC or company network using a simple web browser. Our team of system specialists can setup an online support for a single incident or we can configure your systems with 24/7/365 access so that we can provide a total technology based management solution.
:.: Support Agreements :.:
We offer customized support agreements on a client‐by‐client basis. Some examples of support agreements we are offer include:
‐ Pre‐paid or banked support time
‐ Monthly flat fee support agreements
‐ Total network management support agreements
‐ Software maintenance agreements
:.: Support Hours :.:
Our normal support hours are Monday thru Friday, 8:30 AM to 5:30 PM. We know that not all problems or issues can be resolved during these hours and are happy to provide our client’s with after hours support, though additional charges may apply.
:.: Contact Support :.:
For immediate support please call our office at 251.445‐4430 or toll‐free 1.800.530.1529. You may also e‐mail our client support department at office@bienvilletech.com or complete the contact form on the Contact Us page of the website.